PRIVACY POLICY

Last updated: June 7, 2024

Velle’s Poccasions ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website [www.vellespoccasion.com] (the "Site") or use our services. By accessing or using the Site, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information from you when you visit our Site, register for an account, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. The types of personal information we may collect include:

  • Contact information: Name, email address, phone number, and mailing address.

  • Payment information: Credit card details, billing address, and other payment-related details.

  • Order information: Products purchased, order history, and transaction details.

  • Account information: Username, password, and other account details.

  • Communication preferences: Your preferences for receiving communications from us.

How We Use Your Information

We use the information we collect from you for various purposes, including:

  • Processing and fulfilling orders.

  • Providing customer support and responding to inquiries.

  • Sending transactional communications, such as order confirmations and shipping notifications.

  • Sending promotional emails, newsletters, and marketing communications.

  • Improving our products, services, and website functionality.

  • Preventing fraudulent activities and ensuring the security of our Site and users.

  • Complying with legal obligations and enforcing our terms of service.

How We Protect Your Information

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Using encryption technology to transmit sensitive data.

  • Implementing access controls and restrictions to limit access to personal information.

  • Regularly monitoring our systems for potential vulnerabilities and security threats.

  • Conducting periodic security assessments and audits to ensure compliance with industry standards.

Sharing Your Information

We may share your personal information with third-party service providers who assist us in operating our website, processing payments, delivering orders, or providing other services on our behalf. These service providers are contractually obligated to use your information only for the purposes specified by us and to protect your information in accordance with this Privacy Policy.

We may also disclose your information when required by law, to protect our rights or the rights of others, or in connection with a merger, acquisition, or sale of assets.

Your Choices

You may choose not to provide certain personal information, but this may limit your ability to access certain features of our Site or make purchases.

You may opt out of receiving promotional emails from us by following the unsubscribe instructions provided in the email. Please note that even if you opt out of receiving marketing communications, we may still send you transactional or administrative messages related to your account or orders.

Your Rights

You have certain rights regarding your personal information, including:

  • The right to access, update, or delete your personal information.

  • The right to object to the processing of your personal information.

  • The right to request the restriction of processing of your personal information.

  • The right to data portability, allowing you to obtain and reuse your personal information for your own purposes.

  • The right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but please note that disabling cookies may limit your ability to use certain features of our Site.

Children's Privacy

Our Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately so that we can take appropriate action.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Site and updating the "Last updated" date at the top of this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at cs@vellespoccasion.com.

By using our Site, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Thank you for trusting Velle’s Poccasions with your personal information.